Payment problem

[Shaizdigital]

A buyer messaged me that when he tries to make a purchase he gets these message "There was a problem submitting your order to paypal. If you continue you have problems please contact support" What can i do know help me. I loose a order if he didn't able to purchase

[ChillwolfArt]

No, this is a SCAM!  And I'm sorry you were hit with it. Most likely he will say he needs your email to make a purchase.  Do not give it and do not engage. All Orders go through Etsy Payments. Many Sellers have been ripped off by these scammers. Mark this Message as Spam.

[Shaizdigital]

But he send me the screenshot of it

[ChillwolfArt]

@Shaizdigital  I don't want you to get ripped off if it's a scam.  As VintageResueSquad and hopeandjoystudios said, if there is a problem with payment, he needs to contact Etsy.

[Shaizdigital]

No it's not a scam. He is real buyer he pives in South Africa. When he tries to checkoit they didn't able to purchase. He shared s screenshot of it

[VintageRescueSquad]

If a real buyer has problems paying, they need to contact etsy, not you!

This is most likely a SCAM

[Shaizdigital]

Yeah i tell him

[hopeandjoystudios]

Even if true (which it isn't) there would be nothing to do on your end. THEY  would need to contact Etsy. This is a scam. Put in your mark as spam file.

[softandscrubby]

It may be a scam, but there is also a tech issue going on at the moment.  Tell him to try again in an hour.

[Shaizdigital]

Yeah i also think that. I tell him to try sgain tomorrow

[CappuccinoLace]

Are they an international buyer?

Are you aware that Paypal India doesn't accept domestic payments?

[Shaizdigital]

they are international buyer

[Shaizdigital]

Hi

He is right he us not able to purchaee he shared a screenshot with me. He is from south Africa what can i do now

[ThePurplePuppy]

@Shaizdigital 

As posted above--YOU can do nothing. HE needs to contact Etsy. This is between him, Etsy and his payment provider.

[ByVanillaMintDesigns]

This is most likely a scam to get you to take this off Etsy, new sellers have been a target lately. Don’t give your PayPal, don’t share your bank information, don’t give your email and certainly don’t click any links or open files they send.

If the buyer has a problem with payments he needs to talk to Etsy. The buyer has to do that, not you the seller. You can not change or influence anything regarding payments. 

Tell customer to contact Etsy and that without an order that has passed payment on Etsy you can’t sell him anything. 

[Shaizdigital]

No. It's not a scam. I see many thresds like these . These problem is also happening with other sellers. 

[ByVanillaMintDesigns]

@Shaizdigital 

regardless, it might not be a scam but you are not part of the solution. The potential buyer needs to sort it out with Etsy and their bank if payment isn’t going through.

You can not solve their payment issue  

Out of curiosity, do they want to buy a lot? Because you are investing a lot of time and energy on this. 

[BagmakerSupply]

@Shaizdigital: Presuming that this not a scam, just inform the buyer that Etsy WILL NOT share any financial information about a buyer with you, not even the reason for a payment decline or failure and that they will have to contact Etsy themselves. You are not a party to the transaction until Etsy has accepted the order and the payment. Years ago we received a few of these where the buyers wanted to take the transaction off Etsy which is blatantly against the rules.

[Shaizdigital]

Same problem is also happening with other seller. I ssw in a thread. Can you check my payments methods how it's working

[StudioBeertje]

I received a question today from someone named Mathilde: 'Dear Gerda, I would like to buy the 6 plates for my daughter's birthday via Etsy, but IDEAL does not work. Can we arrange it some other way? I do not have creditcard.'

I suspected a sneaky scammer so I kindly but firmly let her know that this is not possible. Don't fall for it

[Shaizdigital]

No it's not a scam he want to payments on etsy. But he is having problem. Could you check that from your account

[ByVanillaMintDesigns]

@StudioBeertje 

if the customer is having problems with iDeal (it happens, it’s a known glitch) send her the link on how to properly check out with iDeal. They need to return to Etsy after the transaction in the bank app or it won’t trigger an order with you. 

So could potentially not be a scam, but indeed you never know and you rightly decided  to not take it off Etsy… better safe than sorry.

https://help.etsy.com/hc/nl/articles/360016125273-How-to-Check-Out-With-iDEAL?segment=shopping

[TreeTreasuresCanada]

@Shaizdigital   There is no payment problem with your shop.  This is a scammer.  Do not engage.

[ExtremeCreation]

Scam or no scam... The SOLUTION is... the "buyer " HAS to contact Etsy support. The seller has NO authority do anything with the "customer's" payment.

[StudioBeertje]

Thanks Larissa!