Etsy put me into vacation mode for no reason

[memeticzone]

Hello,

I did my first sale at my shop. And after that, Etsy put my shop into vacation. First of all, this is very inappropriate, almost sabotaging my shop. Even though my documents were complete, I was asked to update my identity documents. I sent them to Etsy again immediately. They told me that they would investigate my documents within 5 days at the latest, 10 days passed already!! This is literally ruining my shop while i'm having sales, very bad impression for customers.  Also Etsy has a terrible contact service, you can't even email them! 

Please, open my shop as soon as possible.

[BibsBobsNoveltyGifts]

Standard Practise , Etsy Close stores after first sale to review everything , Unfortunately it is what it is and is in their policies.

[CraftyCornishMaids · Accepted solution]

You are not having sales, you only have the one sale, you can't sell anything when you are on vacation.

We are only other sellers, we can't verify your ID or open your shop.

Etsy will be checking everything matches, name in "legal entity" name on ID, name on bank account, country bank code etc.

If there is something that does not match, like an initial on on, with a full name on another, it takes quite a bit longer, as the bots can't do it.

You should be able to contact etsy trough your dashboard - comunity and help - contact us - keep going until you get to - I still need help

This is where it leads me, when I do it

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...