Orders cannot be cancelled

[KaralineCountryHome]

Has Etsy's technical support team been made aware that cannot cancel orders? When canceling, the system shows a notification: "Hm, looks like it's taking longer than usual to cancel this order. Please check back in a few minutes - if the order isn't canceled, give it another try or contact Etsy Support". 

This goes on for several days, and of course the customer can become more than disgruntled.

I wrote to Etsy support, but I get an automated response with the cancellation steps I already know. 

Is this technical error being addressed?

[ChristmasMemory]

I wonder if this is connected with buyers choosing how they want to be reimbursed- refund or Etsy credit?

[KaralineCountryHome]

Refund method: Original payment method

[WitticismsRus]

Is the order from someone in Colorado? It may be related to the current bug with the new Colorado retail delivey fee mentioned here 

https://community.etsy.com/t5/Managing-Your-Shop/Unable-to-Cancel-an-order-due-to-Colorado-retail-de...

[KaralineCountryHome]

Thank you! I missed this discussion. Yes, the buyer is from Colorado.

[KaralineCountryHome]

Thanks to this discussion I contacted Etsy chat and the order was cancelled. I couldn't do it myself!

Thank you so much for referencing my post here!

[LinenSpace]

I have exactly the same problem.

[KaralineCountryHome]

Write in the Help chat with a request to cancel the specific order. It helped me!