Orders & Shipping page jumps to the top after reviewing an order

[CaptainGoodie]

Orders & Shipping page jumps to the top after reviewing an order

[ReflectionsByFrank]

This problem was also a few months ago and it took weeks to solve this problem. I hope this doesn't take too long now as all sellers are going to have a busy time over the next month and we can't use this kind of problem that the Etsy site isn't functioning normally. We then also tried to contact Etsy about this, but the support at Etsy is so bad that it took them days before they understood what the problem was. It's almost impossible to reach Etsy support with a question without having to go through a question menu that is ultimately aimed only at helping buyers but not sellers. If you want to be helped further because the question has not been answered, nothing will happen when you click on the icon.

[ColorfulHandss]

Same here, Order page jumps to top when Clicking on an order

[CrystalBlueDesigns]

Same here.  Orders page is scrolling/jumping back up to the top of the page when you click on an order. Please fix.  

[LetterCut]

Here as well. I had the same issue in June, and it took a several weeks to get fixed.  Best is to contact Etsy support directly if you can so know who is affected. I find chat the quickest 

[PaperDaisyBespoke]

Same here, so annoying. 

[TreehouseCustoms]

I'm having the same issue, and can't believe this has resurfaced at the worst time of year possible.

It would probably help if everyone chimed in on what operating system and browser they are using

(Apple or Windows) - I'm on an Apple With the Catalina OS 10.15.7
(Browsers this is Occurring) I Use Safari,  but is also occurring on Firefox

While speaking with Etsy Support, (which I am on hold with currently)
I explained what was happening and how to make it happen so that She would be able to see herself.
The issue is also happening to her on
Google Chrome on Windows.

Just to prove it is not an issue with Cookies or a browser needing an update,
It is something in the site code, that was fixed and has now been written back in.

[TreehouseCustoms]

To contact Etsy Help go to
From your shop manager page click the pop out menu for:
Community & Help
Click Help
Scroll to the bottom of that page

Click Contact Etsy Support
Click Selling on Etsy button

The easiest way to get results regardless of what the list offers is:

Click on Contacting A Buyer
Scroll to the bottom of that page there is a button that says "I still Need Help"
Click that

This will ask for your phone number and give you an estimate of how long before you will receive a call back.
Typically it is within a few minutes, regardless of the wait time estimated.

Personally I think this is a ridiculous "amount of hoops" to have to jump through
Considering the amount of money that I'm sure most of us are paying Etsy in fees.
There should only be the need for 1 button IMHO!

[fabricfetish]

Me as well!  Hopefully it will be addressed and fixed today.

[CherishedBlessings]

It is AWFUL. I have already messaged the wrong customer because it jumped from the order I clicked on to the top of the page order. Please fix this ASAP. I know many will likely print the wrong label for the wrong order , like I almost did.

[SecretTrend]

I’m also having this problem. Anyone figured out how to fix it? 

[TreehouseCustoms]

To contact Etsy Help go to
From your shop manager page click the pop out menu for:
Community & Help
Click Help
Scroll to the bottom of that page

Click Contact Etsy Support
Click Selling on Etsy button

The easiest way to get results regardless of what the list offers is:

Click on Contacting A Buyer
Scroll to the bottom of that page there is a button that says "I still Need Help"
Click that

This will ask for your phone number and give you an estimate of how long before you will receive a call back.
Typically it is within a few minutes, regardless of the wait time estimated.

Personally I think this is a ridiculous "amount of hoops" to have to jump through
Considering the amount of money that I'm sure most of us are paying Etsy in fees.
There should only be the need for 1 button IMHO!

[PristinityJewelry]

Yep. Frustrating.