2nd time in less than 60 days, a customer contacts me to say "why won't my order go through"... and there is no reason I can see on my end why their order won't go through. Any reasons known as to why this would happen ?
Have them contact etsy (not you).
Are they getting an error message?
A common reason is some problem with their credit card.
yes, that is what I've told them, but was wondering what the potential causes are of why an order won't go through.
yea, I figured that, but are there some platforms that were recently discontinued by etsy ?
@woolhearts Please explain what you mean by "platforms".
