Order processing suspended

[BlackAndWhiteMoggie]

I've just received a message supposedly from Etsy staff saying that the order processing system of my store is suspended and to reinstate it I need to give them my email address in the chat. 

Has anyone else had this?  The language in the message seems a bit off and threatening, not sure if it is a scam message?

[LaPalomaBoutique]

its for sure a scam

[GlitteramaCrafts]

Yes, it's a scam.  Put it in your spam folder.

[DesertChains]

This is a scam. Don’t respond or provide any personal or financial information. Send it to spam.

Make it part of your daily routine to visit the forums. You can learn so much about ongoing concerns, problems, glitches, and scams. Stay informed!

For the full discussion about recent scams, see here: https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[BagmakerSupply]

@BlackAndWhiteMoggie: It is a SCAM - you might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Be sure to mark the message as SPAM so that it does not affect your stats.

[BlissBerryBlue]

I just got that one,  Etsy already knows your email address

[VintageRescueSquad]

TOTAL SCAM. There are hundreds of threads about this.

First, legit messages from etsy will be in the "from etsy" folder of your inbox. 

Second, etsy already has your email address.

If you provided the email address, you will magically get a FAKE email from etsy asking for your financial info (which they already have!). This is a scam to get your financial info and STEAL money from you.