Order processing-not paid

[CraftyBirdMakes]

Good morning. I received an order Friday, September 29th that says order processing-not paid. This is the day that Etsy had technical difficulties. Does anyone know how to contact Etsy? I am unsure how to resolve this issue and provide my customer with her order. Thanks, Lori

[ArtDollsbyJD]

It is normal for some sales to process.  Usually only a day but chances are this one has been cancelled and the display is not showing that.

To contact Etsy use Contact us under Community in the Shop manager.

[CraftyBirdMakes]

Thank you. 

[mommawhazelsquilts]

If the order is not showing as completed and the money isn't in your Shop Payment Account you do not have a customer or a sale.  Do not provide anything without those two things.

If it still shows processing...just wait.  That's a long time for processing but I guess it is possible.

[CraftyBirdMakes]

Thank you.

[NanaLetha · Accepted solution]

@CraftyBirdMakes  Contact Etsy Support about it. That's way too long for a payment to be processing.

[CraftyBirdMakes]

Thank you for you help. I contacted customer service and the problem is resolved. Have a wonderful day.