XolotlMexArt
Inspiration Seeker

Ordenes no encontradas

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Hola soy nueva aqui , he recibido mensajes de pedidos con numeros de ordenes, sin emabargo cuando busco el pedido por el numero no me aparece y aparece que no he vendido nada, pero me llegan mensajes de que mi item se ha vendido pero en mi tienda aparece que no he vendido nada, pero me llegan mensajes de que he hecho ventas. He tratado de contactar con etsy pero me ha sido imposible, alguien sabe que es lo que esta pasando?, ya busque en informacion y en articulos y no me aparece nada. Muchas gracias por la ayuda 

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ModJose
Community Specialist
Community Specialist

Re: Ordenes no encontradas

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Mark as Spam.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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NanaLetha
Inspiration Maker

Re: Ordenes no encontradas

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Mark as spam.

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XolotlMexArt
Inspiration Seeker

Re: Ordenes no encontradas

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thnak you so much 

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Re: Ordenes no encontradas

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Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

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XolotlMexArt
Inspiration Seeker

Re: Ordenes no encontradas

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Thank you for the information, i´m reading it and theres a lot of info that i coulndt find before

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ModJose
Community Specialist
Community Specialist

Re: Ordenes no encontradas

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Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

  1. Sign in to Etsy.com and go to Your Account.
  2. Go to Messages
  3. Select the suspicious message from your inbox. 
  4. Choose Mark as Spam.


You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

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XolotlMexArt
Inspiration Seeker

Re: Ordenes no encontradas

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thank you so much for your quick answer, i really aprecciate it

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Re: Ordenes no encontradas

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When you get a REAL order, it will show up on your dashboard under "Orders and shipping". Be aware of scams!

Real messages from etsy will be in the "from etsy" section of your inbox

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XolotlMexArt
Inspiration Seeker

Re: Ordenes no encontradas

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aprecciate your answer, helped me a lot

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