Open order- digital and already paid?!

[MyMontessoriCorner]

I’m experiencing something I’ve never seen before. I sell only digital items, and every so often I’ll get an order stuck in the “open” category because the payment is still processing. However, a week ago, an order showed up in my “open orders” box, and it doesn’t indicate any reason why. It says the order was paid with a credit card. When I click on the listings included in the order, they both indicate digital. At the top, I have all the choices to mark order as complete or to add tracking info, as if it were not digital. Is this a glitch? I don’t know if I should leave it or do something about it. 

[vintage4creations · Accepted solution]

Seems like there are 2 options:  1) contact the buyer and see if they've received the download or 2) cancel and refund.  

[MyMontessoriCorner]

Thanks. I’ve messaged the buyer, but not sure if the message will reach them as it is directed to “sign in with Apple user.” If I get no reply, I may just have to cancel the order to clear it off my orders page, because it’s getting annoying to continually have an open order.