One star review due to Etsy problem - Gift Messages Missing

[koolstuff2]

There has been a problem with gift messages not appearing to the seller and I received a one star review because of it.

This problem has been going on for years and Etsy has not fixed it. 

https://community.etsy.com/t5/Technical-Issues/Gift-Messages-Missing/td-p/141356217

I reported the review and received the canned response of how the review does not meet the requirements for removal even though the review specifically mentions Etsy. 

I'm unable to contact Etsy further about this as I have no chat feature and the "contact Etsy" screen is blank. Another Etsy site problem that hasn't been addressed or fixed!

So unfair that I have to keep a one star review because Etsy refused to fix site problems.

[koolstuff2]

Has anyone else experienced missing gift messages? Or has anyone else not have chat or customer service pages?

[NanaLetha]

I don’t have gift messages enabled 

[DragonflyDreams1]

I have gift messages enabled, but most of the time, it is not available to the buyers or they cannot find it. They usually message me the gift message. I have been contacted that a gift message was supposed to be sent, but it was not included on the "gift" receipt that prints.

[BluKatDesign]

Oh yes, I think it is very confusing for customers now, not sure why Etsy changes things that actually worked well!

[CraftyCornishMaids]

If it's an outdated version of the app, which the previous thread said, there is nothing etsy can do.

They've released a version of the app that now works, that's all they can do.

I have gift messages entered correctly - the annoying bit is not being able to remove it from the packing slip, so you can see the exact amount of money paid in local currency, for invoices for overseas.

[koolstuff2]

@CraftyCornishMaids 

Thank you for the app explanation but there IS something Etsy can do.

They can remove my 1 star review.

[WantableDesigns]

I disabled gift messages because only one line was appearing to me, so the recipient wouldn't see who it was from. Despite this I still sometimes get them, the whole thing needs a rework IMO.