Order 2987874866 is showing it’s still waiting for a shipping day when the order has been delivered already and is affecting my shipping percentage
best regards
Roxanen Garcia
We are other sellers, not Etsy.
If you download the CSV, it will show you what Etsy thinks is missing, If the tracking number was put in, after the ship by date, then it's a problem.
However, etsy says they don't change the stats, and we can't either
@Kraftyroxy: Even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).
If the shipping company is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. An unsupported shipping company or invalid tracking number equals shipped without tracking.
Has the package been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available.
As suggested, check the applicable CSV file to see what Etsy thinks is late or otherwise has something wrong with it. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes.