Numéros de suivis non pris en charge

[PerlaMundi]

Trois commandes envoyées en express avec DHL ne sont pas prises en compte par Etsy, à cause de ça, je suis à 4,8% et le chat d'Etsy ne répond plus malgré plusieurs tentatives, ça me rend dingue ! Est-ce que quelqu'un peut m'aider ? Merci

[PerlaMundi]

Je réponds à ma propre question. 

Le numéro de suivi express dhl n'est pas pris en charge car apparement je n'ai pas sélectionné DHL comme livreur dans mes paramètres de livraison, envoi express. Il faut que le transporteur soit indiqué pour que le robot aille voir si c'est livré ou pas.

MALGRÉ LE FAIT QUE MES ENVOIS SOIENT LIVRÉS ET QUE JE PUISSE LE VOIR SUR LE SITE DE DHL OU FEDEX, ETSY NE PEUT RIEN POUR MOI. MERCI ETSY

[CraftyCornishMaids]

you have to choose the shipper, and put in the shippers tracking number

it's done by code, there is no way a human is going to go through millions of sales every day, to manually check.

ebay and amazon do the same, you need the tracking number and shipper to match.

It's not new, it's always been like this

[JMOldeVintage]

@PerlaMundi  - There is known glitch that mostly affects shops in Europe & Australia. You may have entered the correct shipper & tracking number but the glitch changes your chosen carrier to the incorrect one. Since the tracking number format does not agree with the shipper it glitched to, Etsy sees this as no tracking.

One shop owner in Germany posted this work around:  Go to the order you need to complete.  Choose the incorrect shipper.  Enter all the other necessary information need to complete the order.  Before clicking on 'complete' - switch back to the correct carrier. 

This is not a guaranteed work around. Many shop owners still go back in a day or so to be sure nothing changed. 
You have three days to edit the information on the order if the glitch did occur. 

[BagmakerSupply]

@PerlaMundi: "... apparently I did not select DHL ..." You have 72 hours to update the shipper and tracking number from the time you mark the order as completed https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-?segm...

Long before Star Seller was even thought of, we got into the habit of spending a few minutes daily checking the previous day's shipments to make sure that they were at least "in transit" so if something was wrong we could fix it within the 72 hour window we are allotted.