Notifications

[PaperIsMyBag]

I gave my sister my password to my shop so she could help me with my listings, since she’s a pro. She’s now getting text notifications about any activity in my shop. I am not getting them at all. What’s the resolution? Is changing my password an option. VTW; she’s not even signed in to Etsy. 

[ModKenneth · Accepted solution]

Hello!

Since this thread pertains to a potential technical issue, I moved it to a more appropriate section of the Community Forums.

Thank you!

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Note: For visibility purposes, this reply has been marked as a “Solution”.

[BagmakerSupply · Accepted solution]

@PaperIsMyBag: "... so she could help me with my listings ..." Strictly speaking, she needs to be listed as a Shop Member in your About section (which you do not even have).

"She’s now getting text notifications about any activity in my shop. I am not getting them at all." Presumably she provided Etsy with her number at some point.

[ArtDollsbyJD · Accepted solution]

Question is how this looks to Etsy.  Is she in your household?  Is she located elsewhere?  Does she have a shop too?

She needs to be a member of your shop for one thing.

If she is working from a different location, Etsy may at some point questiion who is the owner of the shop.   You do realize she has access to your financial information. 

If she is receiving text from Etsy then she has provided them with information that you did not provide.   Might be a good idea to talk to your sister about this just so you both are on the same page. 

[FallenAngelBrass · Accepted solution]

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@PaperIsMyBag wrote:

 She’s now getting text notifications about any activity in my shop. 

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Sounds like your sister might have installed the Etsy seller app on her phone to work on the listings.  When she signed into your account from her seller app on her phone, your account perhaps now sees her phone number as the owner's new phone number.  Your sister might have verified the new number so that she can work in your shop.