Not responding to an "Your order has shipped" email as a buyer effects my Star Seller rating?!

[#1]

Not responding to an "Your order has shipped" email as a buyer effects my Star Seller rating?!

I ordered some supplies under my seller account and received a canned message that my order has shipped. I didn't respond and now my star seller message response is 93%? Why do messages received as a buyer count towards my star seller rating? Did I just not read the star seller guidelines? Does anyone know how to resolve this, since the 24 hour response time has obviously passed?

[Adorabilities]

You were replying to this:

"...I get notifications in my email from Etsy when I buy things and when orders are shipped and I don't believe you need to respond to those. "

She literally said "notifications in my email from Etsy."

[PineconesAndClover]

Thank you everyone for confirming what I thought. I did not respond to the etsy message from a seller so I did in fact not follow the star seller guidelines. Hard lesson learned. 

[EvenVintage]

I just got hit with the same problem. I did not respond right away to an auto-generated message from a seller for an item I purchased through my seller account. I was assuming selling and buying were two different things. I am going to set up an automatic response message if possible and wait until NEXT month for Star seller to return. This is ultimately my fault for not reading the fine print. All Messages count. Makes me Sad

[BagmakerSupply · Accepted solution]

@EvenVintage: There is no official or supported way for a seller to send "an auto-generated message". If the unanswered new thread is not a Help Request, at least for the time being, it appears that marking an unanswered new thread as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period (but not retroactively). Note that subsequent messages from that account may go directly to the SPAM folder.