Not receiving SMS verification codes

[ArtisanPensByNick]

I am not receiving SMS verification codes.

I have contacted support who are as much use as a chocolate fire guard and keep asking for information that I can only get after I've logged into my account with the code they are not sending.

Is there any way to escalate the issue to someone who actually can read a message, understand it and do something about it?

[NanaLetha]

Use one of your backup codes

[ArtisanPensByNick]

I have either lost or didn't get the backup code for that seller account, not this one.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your SMS verification code. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.