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I am not receiving SMS verification codes.
I have contacted support who are as much use as a chocolate fire guard and keep asking for information that I can only get after I've logged into my account with the code they are not sending.
Is there any way to escalate the issue to someone who actually can read a message, understand it and do something about it?
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Hello! We're sorry to hear you're experiencing issues with your SMS verification code. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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Re: Not receiving SMS verification codes
Use one of your backup codes

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Re: Not receiving SMS verification codes
I have either lost or didn't get the backup code for that seller account, not this one.


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Hello! We're sorry to hear you're experiencing issues with your SMS verification code. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.