ReyanaJewels
Inspiration Seeker

Not able to upload a video

This week I've been trying to upload videos for my listings as usual but I keep on receiving a red message "if the problem persis contact Etzy" 

Please help!

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Re: Not able to upload a video

Some things to check for, based on my recent experiences:

Does your video successfully play on your computer?  I tried to upload a faulty video to Etsy, and only belatedly realized my video file was an incomplete download from the site I created it on (Canva).  I fixed the video, then Etsy accepted it.

Try a different browser, or close and reopen the browser you’re using.  I have a Mac, and sometimes Safari gets a little out of whack (as does Etsy!).  Sometimes reopening Safari fixes it, sometimes I have to switch to Firefox, and sometimes I have to reboot my computer entirely.

See this Etsy help page for video requirements in terms of size, length, file format, etc.

 https://help.etsy.com/hc/en-us/articles/360053206073-How-to-Add-a-Listing-Video?segment=selling

if you’re using a file format not on the list (like a GIF), Etsy may not accept it.

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Re: Not able to upload a video

Same problem here, for two days. Just says video failed to upload. We're using an iPhone. So weary of Etsy issues. 

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Re: Not able to upload a video

I'm having the same issue. Keep getting upload failed.  Started for me about a week ago.  Before that upload 50 + videos with no problem.  

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