This week I've been trying to upload videos for my listings as usual but I keep on receiving a red message "if the problem persis contact Etzy"
Please help!
Some things to check for, based on my recent experiences:
Does your video successfully play on your computer? I tried to upload a faulty video to Etsy, and only belatedly realized my video file was an incomplete download from the site I created it on (Canva). I fixed the video, then Etsy accepted it.
Try a different browser, or close and reopen the browser you’re using. I have a Mac, and sometimes Safari gets a little out of whack (as does Etsy!). Sometimes reopening Safari fixes it, sometimes I have to switch to Firefox, and sometimes I have to reboot my computer entirely.
See this Etsy help page for video requirements in terms of size, length, file format, etc.
https://help.etsy.com/hc/en-us/articles/360053206073-How-to-Add-a-Listing-Video?segment=selling
if you’re using a file format not on the list (like a GIF), Etsy may not accept it.
Same problem here, for two days. Just says video failed to upload. We're using an iPhone. So weary of Etsy issues.
I'm having the same issue. Keep getting upload failed. Started for me about a week ago. Before that upload 50 + videos with no problem.