I sell digital downloads and up until recently when I checked on my orders daily I could see exactly what files were downloaded and the date it was downloaded when I clicked on the order number. Now I only see two options - either downloaded/not downloaded on the main order screen and nothing is shown when I click on the order number. This is a real problem for me and other digital sellers!!! Sometimes customers order multiple files and miss downloading some of them and now I don't know if they got all the correct files from their order. I sell printable games with answer keys and customers are notorious for forgetting to download the answers. Now it just says downloaded and I can't see if they got the answer key or not (or if they got all the files if they purchased several) . Because of this change, I don't know important information to ensure my customers received all their files. Please change it back so digital sellers can see exactly which files were downloaded and when!!!!!
they are testing a new order page, it has tabs now to find all the info.
Etched in Time: Thank you for pointing that out. I just looked on one of my downloaded orders and found the tab I think you are talking about that says "Delivery info". I am glad the info is available but the separate tab has at least two drawbacks: 1. It will take more time to drill down and click on extra tabs to verify orders and 2. Occasionally I get customers who say they didn't get their file(s) when it is showing as downloaded on my end. I can screen shot the order with all the details in one spot to message them it is showing as downloaded on my end. This is not possible with separate tabs. It only shows the actions. I would prefer all the order info on one screen like it was.
I do NOT like the tabs either. But it seems like Etsy is enamored with them.
So lame to have a separate tab for this information- it takes so little space they could easily keep it with everything else.
I am glad I found that tab thanks to your message and replies. At least there is still buyer's account name at the top to have on a screenshot. But yes: it WAS convenient to have everything in one shot.