No response from support even the bot

[FossilsMaDino]

Hi everyone,

I’ve been trying to contact Etsy support regarding an issue with my order/shop, but I haven’t received any response at all. Even their automated bot doesn’t seem to reply or offer any useful help.

Is anyone else experiencing the same issue lately?

If you’ve found a better way to get in touch with them, I’d really appreciate any tips or advice.

[CryzalisMasksUK]

Most of the time it is quicker to see if a seller in the forum can assist with your query, other than that all you can do is wait for a automated reply from Etsy and keep replying with "still need help" until an actual real human replies. 

[FossilsMaDino]

More than 3 months without response and still not yet

[cindylouwho2]

Are you using Chat, or email support? 

[FossilsMaDino]

I used chat

[cindylouwho2 · Accepted solution]

@FossilsMaDino when Chat is frozen, you have to open an email ticket to unfreeze it. It took about a day to get fixed when it happened to me. 

[ArtDollsbyJD · Accepted solution]

I've never had chat so I use email.  Contact us under Help.  When you get a reply, reply back that you still need help.

If you can ask the question generally without specifics, we might be able to guide you. 

[FossilsMaDino]

Thank you very much, but better for me using chat because we have different time and I need quick answers for my problems.