No reply from Etsy Support

[NewSchoolWave]

How can I find etsy team? How can I find etsy team quickly? My account was closed because I didn't submit a passport, and etsy didn't verify me at all after I submitted my passport. I have contacted etsy for 15 days and still no response. I tried everything and etsy said they would get a "specialist" to solve the problem for me, it's been 5 days now and they still don't reply.

The average time to resolve any issue on etsy is 1 month, I have absolutely no confidence in continuing to sell on etsy, no matter what happens they will close your account first and will not describe what happened but send you a useless default email.

You try to appeal and they will always deny your appeal and refuse to communicate with you. If you are like me and your account is closed,You don't have any way to contact them again.

[PlatypusDream]

Your issue was addressed at length in your last post. People in the Forum cannot help you.

[NewSchoolWave]

I know they can't help me, I just want to try and see if I can find a "specialist" in the etsy community that work for etsy team

[PlatypusDream · Accepted solution]

Admins in the Forum can’t help you and rarely make an appearance here. They can only refer you to another specialist from Etsy Help.

[After9Marbles]

Its best to just assume there is not support here. Once you come to terms with that all is well. We cant help you and etsy seems to have gutted the customer service team. If you happen to be a star seller then certain times of the day you may get a live chat option. Outside of that you and the rest of us are on our own.

[hopeandjoystudios · Accepted solution]

I would expect less support than usual over the holidays. I assume many Etsy employees take time off if they are not integral to the running of the site. If there is a 'specialist " they are on holiday break. I assume they will get around to you eventually. If you have a case or ticket number, keep replying Still need help to that. Is that "right" or even minimal customer service? No.

[RansackViking]

Hi

i am keep sending etsy messages from 2 months and never get any single response.. even though i am a star seller... with 30 thousand plus sales.. they just dont even provide support now.. keep trying to sending them messages opening more threads with frustrations.. however they closed some threads but never response my message.. very frustrating

[ReginaldSpleen]

You should update your announcement now you have smashed your 30k sales target - well done!

I believe you have to keep replying to Etsy help e-mails with 'still have a problem' rather than starting new threads. (I'm not sure if I read your post correctly, but I read it as you keep sending new help requests).

[SVGRox]

Only Etsy support resolve this for you, holidays are not excuse for not providing customer support as they are a business. You can also try to contact them via social media