No option to download digital purchase

[LittleLovelies4]

I purchased several different digital items from 3 different shops in the same transaction. It gives me the option to download my purchase from one shop but not the other 2. The sellers show that it was delivered on their end. Anybody have any way to fix this or contact Etsy? It’s telling me I can’t open a case for help for 4 more days. 

[TinLizziAntiques]

OP, you can only download on Etsy by using a computer. You can request the seller send the file by email.

[NanaLetha]

@LittleLovelies4  Use a browser and not the app. 

[LittleLovelies4]

I have tried google chrome and safari with no luck

[michellepatterns]

Where are you trying to download them from--the email, the screen that shows up after your purchase, or your purchase history?  If it's one of the first two, go to your purchase history and see if they are available to download from there.