DumasGoods
Inspiration Seeker

No Field for small amount to fill in for bank acc verification

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I have changed my bank account and card, I got the small deposit to my bank acc and now I have no field where to enter it. The "verification table" says "come back later when You get the deposit" and there is only one button "come back later". Even though I got the deposit and it's been 14 days ago! I have contacted Etsy support after two days I was unable to fill in the deposit, they told me to wait as it takes up to 5 days. But it's been way longer, I mean is this normal? The support do not respond me anymore. I have contacted them twice repeatedly and no respond. Seems that this is the system bug but how do I suppose to verify my suspended bank acc if support is not responding? Etsy, we sellers pay money for the platform but we cannot get the help when we need it! I am not even talking about quick help. But the help in general. It is very disappointing.

Please someone help me, where to apply so they respond? Do You know any email I could write? Did anyone ever face this system bug?

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ModKenneth
Community Specialist
Community Specialist

Re: No Field for small amount to fill in for bank acc verification

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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ModKenneth
Community Specialist
Community Specialist

Re: No Field for small amount to fill in for bank acc verification

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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