New seller

[DiamondsareGifts]

I am a new seller and got a message saying I needed to scan a QR code for security reasons do you do this? It says my account has been suspended until I do this? Is this a scam? I didn’t get an email saying there is an issue. It says that Etsy is now doing credit card payments and I need to enter my credit card. It even ask how much is in my bank.

[HouseofWhisperingFir]

Scam.  Do not send them ANY information.

Your store is open.  You are not suspended.

[Amaradorn]

That's a scam.

Genuine messages from Etsy will appear I the 'From Etsy' folder/section.

[audreytherese]

a message saying I needed to scan a QR code for security reasons RED FLAG #1 

You should have had to accept that new message from A POTENTIAL BUYER before even reading. 

It says my account has been suspended until I do this Account isn't suspended (just go to your shop front to confirm for yourself), RED FLAG #2

I didn’t get an email saying there is an issue. Because there is no issue

It says that Etsy is now doing credit card payments RED FLAG #3

and I need to enter my credit card. RED FLAG #4

It even ask how much is in my bank. RED FLAG #5

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist Help Center Article for more steps you can take to protect your account.

[MrsDsHandKnits]

You have 7 listings ALL with same title ALL containing the word "diamond" >a genuine invite to scammers!

[ChillwolfArt]

@DiamondsareGifts   Hi, Welcome to Etsy.  I'm sorry you have been hit by scammers. They tend to target new Sellers, often appearing within seconds after someone lists an item/s.  It makes me sick to see this happen to people; I have been seeing an increase of new Sellers coming to the Forum for a while now; being bombarded with Messages from scammers. You don't expect to start fresh on a site, and immediately get hit with this garbage. And as a new Seller, I can see where you could be caught by it; it could happen to anyone.

Scanning of QR Codes is one of their MOs. "Verification" is a popular scam, as well as posing as Etsy Staff/Support, etc.   When you receive a LEGIT Message from Etsy Support/Staff, etc., it will appear in the "From Etsy" Folder (in Messages). If it isn't there, Mark the Message as Spam (so you don't get dinged for S Seller). Messages which pose as Etsy Support (or Staff), should be easy to ferret out; bots should be able to pick up on those, and yet they are still coming through.

Many scammers are posing as "Buyers", stating they need your email for an Order. They don't, Etsy already has it. They are trying to get you to input your banking info, so they can steal from you. When you receive a LEGIT Order, it will appear in "Orders" (Left Column of Shop Dashboard); it will also show in your Payment Account. if it isn't there, you have no Order.  Mark the scammer's Message as Spam (so you don't get dinged for S Seller).  And never click on links or engage with them.

Re: Marking a Message as Spam. For the first time, I recently had cause to do this. However, I saw nothing by Messages which said "Mark as Spam". I had no idea where to send the bloody Message. Finally I saw "Report", and clicked it after selecting the Message (and yes, it should say, "Report as Spam" or "Mark as Spam" (or how about "Spam" if character space is an issue).  

Here is the Help Article re: Scams.
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages?seg...

Hope this is helpful to you, and may this garbage cease for you and for others. Best Wishes to you.

[JustMeToo]

@DiamondsareGifts   Your shop is open which means etsy has all the information it needs!  Don't give any info to anyone!  If you want to make sure you have a sale, check your Shop Manager for sales.  If you are really in the United States, change your location to city/state or many people will not purchase from you.  Many shops overseas use United States, which isn't true.  It just makes your shop suspect.