Etsy double charging for new listing

For the last couple listings I have put up, Etsy will duplicate the listing or triple it. So listing fees are .40 cents or .60 cents rather than the .20.

Does anyone know how to remedy this? Thanks!

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NanaLetha
Inspiration Maker

Re: Etsy double charging for new listing

Contact Etsy support 

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Re: Etsy double charging for new listing

@HomeGrownPartyFavors 

If I understand you correctly, you are saying when you create a listing and publish that instead of creating a single listing that Etsy is creating 2 or more listings of that individual listing? If that is the case it is possible that it might be a bug in the system. Try posting in the "Technical Issues" category here on the forum.  

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NanaLetha
Inspiration Maker

Re: Etsy double charging for new listing

@GroundZeroCreations  This is the technical issues part of the forums 

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PrimFun
Community Maker

Re: Etsy double charging for new listing

@HomeGrownPartyFavors   Are you hitting the publish button too hard?  That might be interpreted as a second or third listing.  Otherwise it might be a computer hiccup.  Contact Etsy and show them a screenshot.  Did you remove the duplicate listings?  I would have suggested taking the numbers to show Etsy that the listing was duplicated.  If all have the same number but you were charged 40 cents then that is another glitch only Etsy can resolve. 

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Re: Etsy double charging for new listing

How are you listing the items - Etsy app or web browser on a computer?

Also, is the listing being duplicated too, or just the listing fee?

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Re: Etsy double charging for new listing

The listing is duplicated as well as the listing fee. I can use for another listing, but just irritated it happening.

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Re: Etsy double charging for new listing

listing on a computer

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Re: Etsy double charging for new listing

1 of the 3 listings I posted yesterday did this.  I was charged twice, there are two different listing numbers.  Duplicates.  I figured it was my fault and just deactivated one of them to use in a few days when I list something else.  Is it worth contacting Etsy to get 20 cents back?

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Re: Etsy double charging for new listing

Probably not, just have never seen this before.

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Re: Etsy double charging for new listing

This happened to me as well.  I  didn't even think to deactivate the listing and use it for something else. *Facepalm*  I deleted the listing and requested a refund. We'll see if Etsy coughs it up the 20 cents.  I'll update. 

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Re: Etsy double charging for new listing

I've had this happen several different times in the last few months. I did contact Etsy just so they were aware it was happening. They did refund a couple of times. One time it was annoying because they kinda acted like I did something wrong.  I told them all I did was hit the publish button like I've done every other time since 2007, but somehow it may have been my fault according to their attitude. So, from that day foward I just use the listing to make a new listing.

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Re: Etsy double charging for new listing

Live and learn the hard way.  Seems like Etsy is going to hang tight to my 20 pennies. It's been 12 days and no refund. Boo. 

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