New phone number - logged out of my account

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Hello, I’ve been logged out of my shops Etsy account (this one is my personal one) and it has two step authentication but I’ve recently changed my phone number and hadn’t changed it on my Etsy account yet. 

I also don’t have the back up codes.

Is there anything I can do or have I got to try and contact Etsy? 

Thank you for any help.

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PrimFun
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Re: New phone number - logged out of my account

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You will need to contact Etsy and explain the situation.  Those back up codes are needed for things like this,

 Submit a request – Etsy Help   See if you can have them contact you.

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Re: New phone number - logged out of my account

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I can't imagine what else you can do since the codes are issued for a reason just like this.  

 

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PrimFun
Community Maker

Re: New phone number - logged out of my account

Jump to solution

You will need to contact Etsy and explain the situation.  Those back up codes are needed for things like this,

 Submit a request – Etsy Help   See if you can have them contact you.

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