Until the new upgrade, I was selling a digital, made-to-order item and the order would not be marked as completed until I sent it to the customer.  Now my orders are automatically being listed as completed.  I cannot process the order in a manner that sends them the email notification as I used to, so buyers won't have it in the purchases and reviews section of their account for a future download (if needed).

I have redone my listings, careful to ensure they are marked as made-to-order digital items, but this didn't fix the problem.  I don't understand what step I am missing.  Any thoughts or suggestions?  This never happened until the recent upgrade, and it's really annoying to not see my new orders where they are supposed to be.  I have to fish them out of the completed section and pray that I didn't miss one.

Re: New orders marked as completed in error

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Just popping in to say I had this happen today. However, no matter how many times and try to go into edit and make it "made to order" (even though it already says that), the customer side is STILL showing "instant download". Has anyone gotten feedback from Etsy since the last post? 

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Re: New orders marked as completed in error

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make it "made to order" (even though it already says that),

Edit the type to physical from digital.

publish.

Then edit it again to digital and select made to order.

This usually clears the bug on it. Saving it when it still says made to order, won't always clear the issue.

Make sure you're using the OLD listing format.

 

 

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