New listing form bug - Quantity is erased on Sold Out listings

This bug is new. It appeared about 72 hours ago.
When I open a Sold Out listing using the (default) new listing form, the quantity box is empty. I cannot Copy or Renew the listing until I enter a quantity. If I switch to the old listing form, the quantity (of 1) re-appears.

I believe this bug is related to the current glitch where renewing a sold listing appears to be successful, with the listing returned to the live shop, but when you open the listing it shows as Sold out.
Here is a link to reports of that bug.
https://community.etsy.com/t5/Technical-Issues/Item-shows-in-shop-and-site-search-but-then-shows-sol...

It appears that the system is allowing sellers to renew a sold listing from the main listing page or the orders page, even though the Quantity box is empty.

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KBeadsIt
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Re: New listing form bug - Quantity is erased on Sold Out listings

I cannot renew a sold out or expired listing when using the new listing form. Yes, the quantity box is empty. I enter a new quantity of 1 or 2 and attempt to renew. A red error pops up every time.

I have to revert to the old listing form in order to renew. The old form works every time. If they do not get this fixed, my shop will slowly empty as things expire or sell.

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Re: New listing form bug - Quantity is erased on Sold Out listings

I just noticed i have multiple items that are active but when i look on the app they say ‘sold out’ this is absolutely unacceptable 

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Re: New listing form bug - Quantity is erased on Sold Out listings

@jerseymaid 

I believe the current workaround is to make sure the quantity is set to more than one, which will stop it from being shown as "sold out." 

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Re: New listing form bug - Quantity is erased on Sold Out listings

The chat couldn’t help. He said I’ll get an email from tech support. In the meantime I’m losing $$$$ and i have no idea how long this has been happening 

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Re: New listing form bug - Quantity is erased on Sold Out listings

It's been a few days, according to other posters here. Increasing the quantity (using the old listing form) didn't help?

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Re: New listing form bug - Quantity is erased on Sold Out listings

Ya i just went through 356 listings and found the ones that said sold out.  Of course they were all my bestsellers. I updated the quantity to 2 Available and now they can be bought. But I’ve had a horrible week and if i had not happened to have looked at my own shop on the buyer app i would have had no idea this was happening. How many sales did I lose do to this? 

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Re: New listing form bug - Quantity is erased on Sold Out listings

@jerseymaid 

It helps to read posts here pretty often. It's hard to miss new problems because they're discussed at great length. 

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Re: New listing form bug - Quantity is erased on Sold Out listings

I never come here unless I’m having issues. It’s really hard to navigate forums on a smartphone 

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Re: New listing form bug - Quantity is erased on Sold Out listings

Just another example of the fact that these errors are intermittent and do not affect 100% of Sellers 100% of the time.

I just renewed a "Sold Out" Listing and the Quantity was retained on both "Old" and "New" Listing Page.

But I cannot copy Tags (using the mouse), yet @DaysofYoreTreasures reported in another thread that this is working for her.

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Re: New listing form bug - Quantity is erased on Sold Out listings

Dear Etsy
I was so hoping this would be fixed before D-Day.

Scenario
When I open a sold listing in the new form the quantity field is empty, but in the old form the quantity field is 1.
This causes all sorts of errors when trying to renew, copy or publish.

Would it please be possible to have the new form behave the same as the old? The two scenarios I can think of are
1. The quantity field in the database is null, therefore populate it with 1.
2. The quantity field in the database is 1, therefore remove the code that is changing it to null.

Thank you

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