New app has stopped uploading photos and videos

The new app will no longer upload photos or videos. It states it’s a technical problem and to report it if it continues. This is the third day it’s not working.  Is this where to report the problem?  

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
7 Replies

Re: New app has stopped uploading photos and videos

I went to look at a new review on the new app and it started spinning and never opened. I finally used the old app to look at it. I don't know how long it took to unlock. I went back a couple hours later and it was ok. I'm not happy with many things on the new app and I am leaving feedback.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: New app has stopped uploading photos and videos

Where do I leave feedback, please?

Translate to English There was a problem fetching the translation.
0 Likes

Re: New app has stopped uploading photos and videos

@GrammysVintagePantry  - No, the forums are peer to peer so this isn't the place to report the issue you're having with the app.

This is Etsy's Announcement on the app: https://community.etsy.com/t5/Announcements/The-new-Etsy-Seller-app-is-here/m-p/139056937#M1737

there may be a way to report problems &/or leave a review on the app in a link somewhere in the Announcement.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: New app has stopped uploading photos and videos

Thank you.  I'll try the link you sent.  

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: New app has stopped uploading photos and videos

@GrammysVintagePantry  - I don't use any apps, anywhere, sorry.

I was hoping their Announcement had some links to review the app. Maybe the app itself has a way to connect to Etsy? (Yes, I'm a dinosaur, lol.)

Translate to English There was a problem fetching the translation.
0 Likes

Re: New app has stopped uploading photos and videos

No, that link has no way to report an issue.  How do we report an issue with the app not working?  Is there a tech team?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
PinkBirdCottage
Conversation Maker

Re: New app has stopped uploading photos and videos

The new app is so much more cumbersome than the old app. They constantly tell you to seek support if photos don't load but that would be useless as well as time consuming. I just added some photos with no problem. Have you tried turning off and on your phone? Other than that and wait it out, I don't know what else to tell you other than you are in good company a lot of the time. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.