New Seller asking for help? Is it Spam or my first order

[TulaCoDesigns]

I've been receiving message with the message inside of it.

Dear, TulaCoDesigns!

You've got a purchase, now you need to confirm a ship request.

How to confirm?
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From this person
Dr Allan
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[TheVintagePineapple]

Scam.  Your shop shows 0 sales and sellers do not have to verify anything regarding an order or shipping.  Put it in your spam folder by reporting it.

Now the scammers are pretending to be doctors??

[TulaCoDesigns]

Thank you for your help

[Amaradorn]

Genuine messages from Etsy will appear in the 'From Etsy' folder as well as the main message inbox.

[ChillwolfArt]

@TulaCoDesigns  

Hi, Welcome to Etsy.  I'm sorry you have been hit by scammers. They tend to target new Sellers, often appearing within seconds after someone lists an item/s.  It makes me sick to see this happen to people; I have been seeing an increase of new Sellers coming to the Forum for a while now; being bombarded with Messages from scammers. You don't expect to start fresh on a site, and immediately get hit with this garbage. And as a new Seller, I can see where you could be caught by it; it could happen to anyone.

Many scammers are posing as "Buyers", stating they need your email for an Order. They don't, Etsy already has it. They are trying to get you to input your banking info, so they can steal from you. When you receive a LEGIT Order, it will appear in "Orders" (Left Column of Shop Dashboard); it will also show in your Payment Account. if it isn't there, you have no Order.  Mark the scammer's Message as Spam (so you don't get dinged for S Seller).  And never click on links or engage with them.

"Verification" is a popular scam, as well as posing as Etsy Staff/Support, etc.   Scanning of QR Codes is another. When you receive a LEGIT Message from Etsy Support/Staff, etc., it will appear in the "From Etsy" Folder (in Messages). If it isn't there, Mark the Message as Spam (so you don't get dinged for S Seller). Messages which pose as Etsy Support (or Staff), should be easy to ferret out; bots should be able to pick up on those, and yet they are still coming through.

Re: Marking a Message as Spam. For the first time, I recently had cause to do this. However, I saw nothing by Messages which said "Mark as Spam". I had no idea where to send the bloody Message. Finally I saw "Report", and clicked it after selecting the Message (and yes, it should say, "Report as Spam" or "Mark as Spam" (or how about "Spam" if character space is an issue).  

Here is the Help Article re: Scams.
https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Scams-and-Suspicious-Messages?seg...

Hope this is helpful to you, and may this garbage cease for you and for others. Best Wishes to you.

[MonkeyBrushBanners]

Same thing happened to me today I just opened my shop and was so excited. One message was deleted before I got to my Inbox, but the other looked really sketchy so I didn’t click the link. I didn’t have anything in my orders either. Reporting the message now. 

[ChillwolfArt]

@MonkeyBrushBanners  I'm glad you didn't click the link. These scammers give me pain southward.

[bradgoodell]

@TulaCoDesigns  

SCAM.  The scammers have become quite sophisticated.  

When you have a REAL order:

• The order will appear in the "orders" section of your dashboard with all the details
• The money will appear in your shop payment account

To avoid being scammed:

1. NEVER take the conversation off Etsy
2. Never click a link in messages
3. ONLY access your information through your shop dashboard.  Do not click or follow a link to something that looks like Etsy.  Go to your dashboard
4. If Etsy ever needs to confirm, verify, or change anything, Etsy will put a notification on your shop dashboard.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist Help Center Article for more steps you can take to protect your account.

[ButterflyFeetDigital]

More to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[SugarTaffySoap]

@TheVintagePineapple  I can't get my message to go to the Spam folder on the left.  

[TheVintagePineapple]

@SugarTaffySoap  Try both ways -- open the message and click 'report' in the options above the message.  Or view your basic message page, check the box next to the message and then click 'report'.

[SugarTaffySoap]

@TheVintagePineapple   I don't want to report anyone. I was just trying to figure out in the future if I needed to place a message in spam how to do it. Wasn't there a Spam tab up top before? 

[TheVintagePineapple]

@SugarTaffySoap Ooops, sorry, I thought you were having trouble with a message.  The option up top used to be called 'spam', but it was changed to 'report' for some reason.  Why the folder is still called spam, idk.