Never-ending reCAPTCHA loop when trying to sign in to app

[Felicitise]

I've just got a new phone and trying to sign into the app, but I'm sent on a never-ending reCAPTCHA verification loop, and can't actually get into the app. I can see from searching that this has been an issue in the past but wondered if anyone had any recent experience? I also can't seem to contact Etsy to raise it...

[CryzalisMasksUK]

Try logging into your shop via the browser on your phone first.

[Felicitise]

Yes already logged in on my browser. It's so frustrating! I can use the web version but I like to have the Etsy notifications as well.

[CryzalisMasksUK]

Have you tried removing the app and re-installing it?

Also check to make sure that it has installed the latest updates

[Felicitise]

I've reinstalled it and had no luck. It's something to do with the new phone I think - I tried uninstalling and reinstalling on my old phone and had no problems. So weird.

[CryzalisMasksUK]

On your new phone, do you have a VPN switched on?

[Felicitise]

No, no VPN switched on...

[CryzalisMasksUK]

what phone are you using? I had some issues with the update when I changed my phone recently, but it did not bring up the captcha

There are several different captcha's being used;

1: where you just choose the images and click enter

2: where you click the required images, but they disappear when you click on the image and a new image appears (this new image could be a required image, so you would be required to click this again)

[Felicitise]

It's a Samsung A26. I'm getting both the captchas! Switching to audio doesn't work either. Aargh! I think I'll just try again in a few days, but thanks for your help!

[CryzalisMasksUK]

You are very welcome, sorry it did not work.

Also using Samsung, it may be a glitch which is not unheard off 

[CryzalisMasksUK]

Also have you tried switching the captcha to "Audio" and see if that works?

[byEmmaillustration]

I'm having the exact same problem. Have you had any luck yet?

[TheMonsterArtist]

Oh NO ..... not this again - please no!!!

[TheMonsterArtist]

A few months ago it was doing it on the desktop / PC site too. Took ages to even log into my own shop. It was torture. Hope it's not back again. 

[Mariesminis]

Also having issues. New phone can't get through the recaptcha while using the App, no problem bia the browser or old phone.