NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

Yikes! I just got a notice that the NEW upgrade on the Etsy app that is REQUIRED for download is now LIMITED to IOS 17.0???

Etsy, why on earth would you limit accessibility for Buyers to the Etsy app? Everyone in the universe does not have the latest and greatest smart phone, much less with some of the older models that are still perfectly performing, can't upgrde to the newest, latest and greatest IOS!??

I'm just stunned...

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NanaLetha
Inspiration Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

Where did you get that notice?

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Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

I got the notice online just a few minutes ago

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Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

The notice says, quote...

"New app update available now

We've made some important updates to the Etsy app. Some parts of the app may not work as expected, so an update to the latest version is necessary!

REQUIRES IOS 17.0 or LATER"

 

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PrimFun
Community Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

@FunByJannieMac   That's normal for any programmers for any business to do updates that require certain levels to be had.

Many older versions of phones cannot handle newer and newer cannot handle older versions. 

It's the usual catch 22.  

Etsy has to make a cut off point at some point to retain viability just like with computers.

 

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NanaLetha
Inspiration Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

Online where specifically?

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Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

Sorry... on my phone!

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NanaLetha
Inspiration Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

The latest iOS version available is 18.5 - mine auto updates.

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Re: NEW Etsy App REQUIRING IOS 17.0 Liminting Customer Accessibility!

That's not the point, my dear... the point is ALL of those Etsy Buyers out there that don't have a phone that "automatically" updates, much less CAN update to 17.0! This makes it impossible for a lot of Buyers to even get to the Etsy app!

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NanaLetha
Inspiration Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

They can always use a browser. That happens with all apps not just Etsy.

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

My iPhone buyer app doesn't give any notice of a required update.   That notice might not actually mean that the update is necessary in order to use the app, it might infer that an update is necessary if you want all of the features to work "as expected."  Doesn't sound like older versions of the app are rendered useless.  My buyer app seems to be working fine with no update. 

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

Yes, that is what the notice clearly says(in Etsy's form of clarity)...all parts may not work as expected, so an update is necessary (for those parts).

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

I just installed Etsy Seller on an old iPhone on IOS 16 and I got a notice saying it would install the last compatible version. Then there was a scary notice from Etsy when I opened the app but I just dismissed the warning and proceeded to the app. Seems pretty functional.

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

This isn't about the Etsy SELLER app... it's about the Etsy app!

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

PS Sorry... there are TWO separate apps

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

Actually, I installed the old version of the Etsy "buyer" app, I misspoke previously.

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HomespunTales
Conversation Maker

Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

@FunByJannieMac 

I honestly do not see what the big deal is.. heck half the people who might use the etsy app probably do not even have an iPhone. And lots of us who do— we just use auto updates. And those that don’t, update when they can OR they do not use the Etsy buyer or seller app because IMO they are full of issues and don’t work as well as Etsy wants us to believe. Likely those people who don’t auto update would get the same notice you see and update at that point if they want to use the Etsy app.

Check your own stats.. Most of my customers do NOT come thru the app..if yours do— then they will update when they want to. IF they have an iPhone.

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Re: NEW Etsy App REQUIRING IOS 17.0 Limiting Customer Accessibility!

I agree, why would Etsy not at least allow access to their site on the old buyer app. My seller app is still fine but on my older iPad which isn’t that old, I cannot access Etsy anymore in the buyer app. Which means anyone with and older iPhone or iPad that can’t update to the newer IOS, won’t be using the app to go to our shops anymore if the app doesn’t work. Etsy has to be losing money on this as well as all the sellers. Sure, they can still go to the website but how many won’t bother after the app fails? Huge over-site in my opinion. Is their stock doing that well to eliminate potential buyers? 

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