Mysterious sale

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Hi! I just received an email that I got an in person order for $14 for a custom amount. The issue being, I’m currently at home on my couch and I’m not sure where it’s coming from. Any ideas? 

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thatregina
Community Manager
Community Manager

Re: Mysterious sale

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Thank you all for your reports, folks! We're aware of the issue and investigating, so please follow the thread here for further updates. Closing this up now.

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9 Replies

Re: Mysterious sale

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Lots of threads about this in the forum today. 

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Re: Mysterious sale

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looks like you aren’t the only one…. here’s another etsy forums thread

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OllyandBen
Inspiration Seeker

Re: Mysterious sale

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Same! Except mine totals $412 !!!!! 18 sales - I don't have 18 items listed!

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Re: Mysterious sale

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I got about 30 emails saying the same with $1200. The only thing I can think of was an outdoor craft show in July.  I have nothing in my shop to sell, so that's the only thing I can think of.

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LELillieHandmade
Inspiration Seeker

Re: Mysterious sale

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Yes I got several but the amounts all correspond to sales I made at a market last spring where I used Square to collect. I cannot find a way to call chat or email Etsy. My concern is did the customer cards get charged again? My shop is currently set to on vacation. I did manage to submit a question on the Square site. Please update if anyone gets more information. 

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CandleNationCo
Inspiration Seeker

Re: Mysterious sale

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It has happened to me too. And quiet a few others. I’m not sure how to get in touch with someone from Etsy but I would love to know what’s going on.. 

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Re: Mysterious sale

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Before starting a new thread, search the forum to see if one is already open. At least 20 people have started new threads on this problem today.

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Re: Mysterious sale

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I suppose these orders comes from Brooklyn, NY where Etsy headquarters are located.

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thatregina
Community Manager
Community Manager

Re: Mysterious sale

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Thank you all for your reports, folks! We're aware of the issue and investigating, so please follow the thread here for further updates. Closing this up now.

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