My star seller On-time shipping score was dock points because I didn't ship on Memorial Day

[IQLabs]

For the star seller for on-time shipping. The orders that I had come in over the weekend saturday and sunday, 5/28 and 5/29. The system usually takes into account national holidays and automatically adds 1 day onto the shipping time. Though this year for memorial day it didn't take into account that the USPS post office, UPS, FEDEX are all closed on memorial day on 5/30 and cannot be shipped that day. I noticed this yesterday in the morning so I went ahead and added 1 day to all my orders that were supposed to go out Monday. The orders have now counted against me for the on-time shipping metric. I believe this was an error in the system as in the past it takes into account national holidays and automatically adjusts the shipping time and even more so I did change all of my orders to add 1 extra day. I have been told by etsy help to submit here to resolve the issue as there is nothing they can do themselves. I'm sure I'm not the only seller that this affected. 

[bradgoodell · Accepted solution]

Etsy has never taken bank holidays into account.  Not for US sellers, not for the other sellers in 200 countries.  What Etsy does is gives you 2 tools to deal with this:

1. Extend your turnaround time prior to the holiday
2. For orders already placed, you can extend the ship-by date

Please note, the next US bank holiday this year is only 3 weeks away.  Juneteenth is on Sunday, June 19, so USPS is closed on Monday, June 20th.

Mark your calendar for the rest of the year, and you won't be caught by surprise.

[vintageNCtreasures]

There's no error in Etsy's system and Etsy won't do anything about it.

I've had an etsy shop since 2008 and Etsy has never ever accounted for holidays.
There's NO way Etsy can account for holidays in 200 countries, it's impossible.

You needed to move up the ship date BEFORE yesterday when it was due to be mailed then it would not have counted as late shipping.

ETA I don't know what your processing time is but if it's just 1 day or 1-2 days, make it 1-3 days or better still put it at 3-5 days that way you will never have to worry.
Easy peasy!

[FocusedBoardSupply]

Got to love it!

[VintageDreamBeads]

@IQLabsGot to love it! The Fairy Tale continues about I am NOT a Star Seller!

[WitticismsRus]

Spoiler

"The system usually takes into account national holidays and automatically adds 1 day onto the shipping time"

Pretty sure the system has never taken holidays into account. That's why there are multiple posts/threads about it year after year the day after or around every postal holiday. 

[VintageDreamBeads]

Since Star Seller is an aspirational program that celebrates the best in customer experience on Etsy, only some sellers are currently meeting the qualification criteria. The program does not penalize those who do not achieve Star Seller. If Star Seller isn’t attainable for you right now, don’t worry—there are many paths to success on Etsy. Although Star Sellers have an increased chance of being featured in buyer marketing, they aren’t the only sellers that we feature, leaving room for many other shops to continue to be in the spotlight.

[PeoplePackages]

I printed my postage on Memorial Day but dated it for Tuesday 5/31 and it did not affect me.  I learned from the last time a holiday was on a Monday.

[LaurelArts]

Etsy has never taken the Holidays into account. Ebay does though, so it can be done

[secondarycreations]

@LaurelArts I believe Ebay is like some other entities such as Amazon that have multiple sites based in multiple countries. They don't have to take the holidays of all nations into account as Etsy does, which has only the one site. 

[IQLabs]

So other than aspirational, does the star seller to anything to your product in search results?

[VintageDreamBeads]

Since Star Seller is an aspirational program that celebrates the best in customer experience on Etsy, only some sellers are currently meeting the qualification criteria. The program does not penalize those who do not achieve Star Seller. If Star Seller isn’t attainable for you right now, don’t worry—there are many paths to success on Etsy. Although Star Sellers have an increased chance of being featured in buyer marketing, they aren’t the only sellers that we feature, leaving room for many other shops to continue to be in the spotlight.

[TrunkGypsies]

My shipping profile is 1 day. I too got dinged this week in my Star Seller rating for not shipping an order that was placed on Sunday, May 30th, because it was not shipped on Monday, May 31st, Memorial Day (a US national holiday).  Even UPS was closed! It's a glitch in the system if we are expected to mail on days the USPS is closed!! Thank goodness I only had one order that day!

[bradgoodell]

@TrunkGypsies It's not a glitch, it's how Etsy works.  Etsy expects sellers to be aware of their national and regional postal holidays plan for them.  Etsy provides tools for this.  All you needed to do when a postal holiday comes up is extend your ship-by date.