My site was closed for a long time, I opened it but it had 3 stars. After opening it, I did not make

[AlmiraCrystal]

Hello

My site was closed for a long time, I opened it but it had 3 stars. After opening it, I did not make any sales and did not receive any bad feedback in the last 1 year, my star count suddenly dropped to 1 star
according to the calculations, mine is 3 stars and I could not understand why it dropped while I was trying to increase it, I would be happy if you could help me

thank you 

[NanaLetha]

It's a calculated average for the last 12 months.

[Marmalady]

The star rating is based on the last 12 months of reviews.

The review from 24 My 2024 dropped off a few days ago, leaving only the 1 star review.

But that will also drop off in a few days time, leaving you without a star rating at all

As soon as you start getting sales & reviews again, you should see your star rating improve.

[AlmiraCrystal]

I haven't received any feedback in the last 12 months 

9 out of 11 positive feedback
1 star is holding me back from selling

[audreytherese]

Yes you have, that one-star was from last June. It will be removed a week from today when it turns a year old.