Floralfantasies7
Inspiration Seeker

My message is disabled

Hi, Dear Etsy I emailed you multiple times but I didn't received any response from you. Due to some reason I'm unable to send msgs to my buyers so please solve this issue as soon as possible. Thank you

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Re: My message is disabled

Etsy only disables messages when a seller has been spamming customers or potential customers with messages, if this is the case then Etsy will not reply to you.

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Re: My message is disabled

And do you have a permission to use these images? reselling is not allowed on Etsy, this could be another reason they are not replying, expect that they are looking into your shop 

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Floralfantasies7
Inspiration Seeker

Re: My message is disabled

Thank you for reply 

Please tell me solution how to user is unmute 

 

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Re: My message is disabled

@Floralfantasies7 

Time.

Only Etsy can reinstate your messaging privileges.You have to wait for them to do so.

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Re: My message is disabled

There is no solution, Etsy has blocked you from contacting customers via Etsy messaging system and are probably taking a closer look at your account, next step is probably closure

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Re: My message is disabled

charging €273.16 for a dress which is available on Amazon for 65$ won't bring you many customers either, same images, same model, same dress, same colours

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Floralfantasies7
Inspiration Seeker

Re: My message is disabled

Which Dress??

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Floralfantasies7
Inspiration Seeker

Re: My message is disabled

Please reply

 

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Amaradorn
Community Maker

Re: My message is disabled

You don't have any sales so I can only imagine you have been sending unsolicited messages to those who have favourited your listings and shop - which is not allowed. You can only contact buyers if they contact you first.

You need to wait until Etsy removes the block on your messaging facility.

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Floralfantasies7
Inspiration Seeker

Re: My message is disabled

Ok thanks how many days under ???? etsy will unblock my messages 

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Re: My message is disabled

it is easily found, I found it in under 30 seconds, if I can find it so can buyers. When you claim to handmake your items, buyers especially now will search images, when they see the same images, same dress, same models all over the Internet then they know you are not the person making these items, unless you are selling under 30 different names. To make it worse, when buyers see the same items you are selling for a fraction of the cost elsewhere then they will not come back to your shop and let others know on review sites, which in turn gives Etsy a bad name, which affects actual artisans on Etsy, but thankfully people are becoming more aware and are now doing their own research before they purchase.

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Re: My message is disabled

@Floralfantasies7 

you cannot just send messages to people, it is illegal in most countries, it's called "spammimg"

You will lose your message privileges for at least a week the first time,

after that, etsy can shut your shop for good, and you can never open another

just don't do it - ever

...

also, the items you sell must be handmade by you - etsy also shut shop for good, for breaking that rule.

More info from etsy here

https://help.etsy.com/hc/en-gb/articles/360024112614-What-Can-I-Sell-on-Etsy-

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Re: My message is disabled

Have you been sending unwanted messages to other sellers, this happens to me often and I always send it to spam. 

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