My entire shop is missing!

[RusticRemakes]

I haven't sold in a while, but I had 4 shops and all of a sudden one of them is missing.  I had to let them go dormant (for personal reasons) but would now like to update them and start selling again. Three of them logged in fine but the 4th is completely GONE. It doesn't even come up in search.  When I tried to log in the password showed as "incorrect", so I reset it BUT the profile name that opened was not mine. Has anyone ever seen this before?  The shop name was RediscoveredRelics and I had it for several years.  HELP!

[VintageRescueSquad]

How long was it dormant? Did you ever verify it with Plaid? Did you possibly owe money?

Have you contacted etsy to see why it was closed? This is a peer forum; you are not contacting etsy here.

[RusticRemakes]

It has been dormant for a while but the other three shops are still there. I don't know what Plaid is so I guess not. No money was owed when it closed and I can't find where to contact them for this type of problem.

[Marmalady]

I put RediscoveredRelics.etsy.com into my browser search bar and it brought your shop up -- but with the " RediscoveredRelics is currently not selling on Etsy" notification that Etsy shows when they have suspended / closed a shop -- so you might need to get in touch with etsy to see why it was closed and how to re-open it

[JMOldeVintage]

I used Etsy's search bar for "shops containing RediscoveredRelics" & was only shown a t-shirt shop. This shop had added their State's abbreviation to the end of the name.
The shop the OP is posting from hasn't been active for a while, so if the "Rediscovered" shop was paused at the same time, that might be the reason for it to not show up?
But if the OP can enter 3 out of 4 to reopen, then there may be an unresolved issue with the one & Etsy closed it? 

[RusticRemakes]

Can you direct me to the right place to contact them about this issue? I can't seem to find it.

[JMOldeVintage]

@RusticRemakes  - To contact Etsy about the issue with the shop go to Shop Manager - Community & Help - Contact Us - Seller. Then look for the best option, keep moving around thru the maze & eventually you will hopefully see the "I still need help" link. Click on that & you will be shown the link to send Etsy an email. (Chat or rarely the option to request a call back from Etsy may appear but....)

Stick with that help ticket/email. If all you receive is a generic reply, respond that your issue has not been resolved. Opening a new ticket only puts you to the end of the line. Do be patient - customer service to shop owners is slow.

As for Plaid - this is the company Etsy is using to verify shops/bank accounts. The manual process is not much different then what you did when first opening. The difference is that now shop owners know who is handling the process for Etsy:

https://help.etsy.com/hc/en-us/articles/115015775908-How-to-Update-Your-Bank-Account-for-Etsy-Paymen...