My account is Paused by Etsy

[PremiumCrystalsShop]

Hello Etsy Community, 

My account is paused and on Vacation mode by Wtsy Since 1 month ago and they dashboard showing that Your shop will stay in Holiday mode while we review your info.

Still I am waiting and not receiving any email from Etsy about what type of Documents they required to be Submitted. 

I have already shared my Government issued ID and if anything else needed so I will provide them.

I tried too many time Contacting Etsy but they are not giving me any response. 

Kindly help me to resolve this issue. 

[CryzalisMasksUK]

Contact them via the help section in your dashboard. Keep replying with "still need help" on the 1 ticket / email. eventually someone will get round to assisting you.

There are only other sellers in the forum, only Etsy can re-open your shop

[GieseDeseiGns · Accepted solution]

Make sure it all matches, the bank account the ID eat. Sometimes having your name spelled differently on one Such as Shelly Smith on one and Michelle D Smith on another can cause red flags, or if your bank account is in another name like Husband/Wife

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.