My Support Requests page shows it has been updated - But no update?

[EverythingBullets]

My Support Requests page (on the Etsy site) has shown that one of my cases was updated 1 hour ago, but when I click on the case, there is no update (only shows my previous posts).

Also, no email was received either.  It isn't missing, I have a program that sees what emails are on our server before I download them.

Is there usually such a long time lag?

[cindylouwho2 · Accepted solution]

I think they show that when someone read the ticket or passed it along to the appropriate department, so you might not get an email. I've had it happen a lot. 

[EverythingBullets]

Thank you Cindy.  Hopefully tomorrow I get an answer.