PearlImpex
Inspiration Seeker

My Shop Is Closed – Previous Requests Ignored

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I have raised multiple requests regarding my shop being closed, but each time my case is closed without any response. This is extremely frustrating, as I still have access to my orders, messages, and funds, but my listings are gone, and my shop is marked as closed.

Additionally, my payment dashboard notified me of a declined card, which I have now updated, yet my shop remains closed. I also have pending orders on hold due to payment issues, and I need urgent assistance to resolve this matter.

Please provide a clear response on why my shop is closed and what steps I need to take to restore it and fulfill my pending orders. Ignoring my requests is causing unnecessary delays for both me and my customers.

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ModAngie
Community Specialist
Community Specialist

Re: My Shop Is Closed – Previous Requests Ignored

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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ModAngie
Community Specialist
Community Specialist

Re: My Shop Is Closed – Previous Requests Ignored

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Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

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