My shop, LunarCanyon, has been closed for over a month pending verification of the identification I uploaded. I don't even understand why it was closed, as I was still several days away from the deadline that would put my shop in vacation mode! The reason given in the closure email from Trust and Safety was that my ID could not be verified.
Since then, I have uploaded a better image of my ID, submitted a help request, replied to the Trust and Safety email asking for a reply, and filed an appeal of the closure. And waited. A month has passed, and I have had no response from any of that communication. Now, I am twenty-seven days away from losing my shop permanently over something as simple as someone just verifying my ID. I have had that shop for twelve years and sold over a million dollars of items I personally made.
Yesterday, I submitted a help request while signed out of my account. Given the response times I am seeing on the discussion forums it could be too late by the time I get a response to that request.
What more can I do?
