The response rate is showing that I have two customers I responded to after 24 hours.
There was one message I did not respond to right away. It was not a customer, but someone I was buying from. I didn't think about it affecting my seller rating. Yes, I responded after 24 hours, however this is only supposed to apply when responding to the first message in a thread, which is technically my original message. Also, Since I'm not the seller, it shouldn't affect my rate. The algorithm should not count this.
The other is just a miscalculation! I almost always respond to customers immediately. I often respond to messages at 3am. I suspect that it counted a subsequent message other than the first. I try to get the last word in, but it's not always practical. If they respond to my thankyou, I don't keep bothering them, just to have the last message. I shouldn't need to.
The dashboard should show exactly what message is being counted against me.
