I had a sale today. The listing had 5 options, one was purchased...and the listing is now marked as "Sold Out" with a renew option. I previously sold an item from another listing with multiple options and was charged the .20 fee but the listing did not have to be renewed. I tried contacting Etsy but their customer service is terrible (I tried messaging for an hour). I'm a new Etsy seller but a veteran Ebay seller with thousands of sales so I'm not a rookie at selling. Ebay is so much easier to navigate than Etsy. Can anybody explain this to me. Thanks!
You need to put in a separate quantity for each option. And each time one is sold, the listing will renew with a fee. As each option is sold, you'll see a sold out on that option but the others will still be available.
