My Listing are missing from my Manager Account

When you go to my page, my listings are there. But they are not there under my Management account. What did I do? How do I fix it? Is it possible to ever contact Etsy directly for customer support? I have hunted up and down.  I appreciate your help.

CarolynsAtticPlano

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Re: My Listing are missing from my Manager Account

@CarolynsAtticOfPlano - I do not see any listings in the shop you are posting from.

For listings, go to the Shop Manager - Listings - then under status choose which listings you want to see - possibly you have saved your items as Drafts? Or they are under Inactive? Did Etsy deactivate them?

To contact Etsy go to Shop Manager - Community & Help - Contact Us - Seller - then choose the best option. You will probably be shown various topics/articles to read from there - look for "I still need help", click on that & you'll be given the link to send a help request email.

Also, off topic but do finish setting up your shop - add shop policies: 
https://help.etsy.com/hc/en-us/articles/115014372467-How-to-Set-Up-Your-Shop-Policies?segment=sellin...

Having shop policies is becoming increasingly important, especially if a shop owner should ever need to use Etsy's seller protections. 

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Smudgekitty
Conversation Maker

Re: My Listing are missing from my Manager Account

It sounds like you're looking at your other shop while logged in to this one. 

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NanaLetha
Inspiration Maker

Re: My Listing are missing from my Manager Account

You have no listings 

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AUNTYANNIESATTIC
Conversation Maker

Re: My Listing are missing from my Manager Account

Your shop is not active

 

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Re: My Listing are missing from my Manager Account

It looks like you're logged into the wrong account. You need to log out and then sign in to the correct account. 

I assume this is the shop you want to get into, which is not the account you're posting from here. https://www.etsy.com/shop/CarolynsAtticPlano

 

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Amaradorn
Community Maker

Re: My Listing are missing from my Manager Account

I think @PiecesOfMePaperCraft found the answer.

Also you need to ensure the items you are selling meet Etsy terms of sale otherwise you're going to have bigger problems. http://www.etsy.com/uk/legal/sellers/

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