I don't know if this is something to worry about or not but I'm confused. I just got a message from the Etsy helper with a link to one of my products that I just posted. What does it want me to do, or is it a scam?
I just got a message from "Shop Helper" asking me to scan a code. It said my shop was disabled until I scanned the code. I reported it as spam. Hope it wasn't anything real.
it wasn't.
there are no 'Etsy helpers'.
Etsy also has no reason to ask you to verify anything by a QR code.
which often have been known to contain malicious code.
if Etsy wants anything from you, you'll get an email or you'll have a banner message from them in your shop.
@PaisleyFilm: Have you actually checked your shop home page? If Etsy had suspended your shop your listings would be hidden and there would be a message put up by Etsy instead.
I just got a message from an account named "ShopHelper" and it sent me a message saying to scan the barcode to reactive my account
I think Etsy should be banning these scammers.
I got the below message 2 times with my newest 2 listings.
If this user is not Etsy, then wouldn't they be breaking the Etsy terms and their account should be terminated.
====
Dear Seller,
Etsy is implementing an enhanced verification process to ensure security.
As a result, sales in your store have been temporarily suspended until the verification process is complete.
To restore the operation of your store and receive new orders, please follow the instructions:
Scan the QR code using your phone's camera, or take a screenshot and go into the photos.
Click on the QR code and follow the link with instructions.
If you are unable to scan the QR code, please provide your email address (check the "Spam" folder).
As soon as the verification is complete, your Etsy store will resume operations immediately.
We appreciate your attention, Etsy."
I have received messages immediately after a sale, as if from the buyer, with nothing but the listing link of their purchase. The message comes from "Shop Helper". It sucks that these scammers are watching our sales.
Same thing happened to me