Missing all Info on Listings

All my info on my listing is missing. All you can see is my Title, Where its shipping from, arrival date and cost.

I have no description of item, shipping cost and policy, and ect...

Does anyone else have this problem?

 

Labels (1)
Translate to English There was a problem fetching the translation.
1 Like
16 Replies
GlitteramaCrafts
Conversation Maker

Re: Missing all Info on Listings

Scroll down past the reviews and you will find it there.  Totally stupid, but another Etsy test!

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Missing all Info on Listings

You're right! That is totally stupid. I have people messaging me for descriptions and sizes.

I think this test is a big fail.

Translate to English There was a problem fetching the translation.
0 Likes
Amaradorn
Community Maker

Re: Missing all Info on Listings

What platform are you using: app or website?

Are you sure the description has not been moved to the bottom of the listing page? (there's another test going on)

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Missing all Info on Listings

Website. I found it. Thanks for the help.

 

Translate to English There was a problem fetching the translation.
0 Likes

Re: Missing all Info on Listings

Same problem with mine …all listing info. Is missing…

Translate to English There was a problem fetching the translation.
0 Likes

Re: Missing all Info on Listings

As Glitterama stated, scroll past reviews and it’s there.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Missing all Info on Listings

I'm having the same issue this morning! I have a Windows PC and I use Chrome. So frustrating! ALL of my information is missing. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Missing all Info on Listings

Just Scroll to under the reviews. Worst place to put that info. Hope they change it back real soon.

Translate to English There was a problem fetching the translation.
0 Likes

Re: Missing all Info on Listings

Oh, I couldn't find it either and got a bit nervous. I never thought to scroll down that far. I hope it moves back up to the listing itself.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Missing all Info on Listings

Therein lies the problem:

 " I never thought to scroll down that far."

Neither will the buyers................

 

Translate to English There was a problem fetching the translation.
7 Likes

Re: Missing all Info on Listings

Same here. Never expected that.

Translate to English There was a problem fetching the translation.
0 Likes

Re: Missing all Info on Listings

You have to scroll all the way to the bottom--which is incredibly ridiculous.  Etsy.. please take note that our descriptions need to be viewable/findable easily!

Please move this information to the top portion, below the item, don't make people scroll--people don't even know to scroll, they think the information isn't there. 

Translate to English There was a problem fetching the translation.
4 Likes
Reply
Loading...
ChillwolfArt
Conversation Maker

Re: Missing all Info on Listings

Now what does this tell us.  We are Sellers on the site and WE can't find the Description.  Yet Buyers are expected to. Absurd.

Translate to English There was a problem fetching the translation.
5 Likes
Reply
Loading...

Re: Missing all Info on Listings

Finally found it at the very bottom, which is the worst place to put it!! I hate when Etsy "fixes" stuff that was never broken. So ridiculous! Now I'll be getting messages from people asking questions, because they won't be able to see a description. So frustrating

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
AuntNonniesNest
Inspiration Seeker

Re: Missing all Info on Listings

Why change something that is working well! The description was just where it should be- buyers will not scroll down and find it- they will just move on. Please  please please return the descriptions to where they were and where they should be!! This was a very poor decision by someone who has not thought this through.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Missing all Info on Listings

Scroll down on the page... believe it or not... that's where it is now.  Under the reviews... the customer has to scroll down the page to see it.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.