Chaiv
Crafty Poster

Missing Purchase

I've heard from two customers today that the item they purchased from my shop is missing from their Purchases. Anyone else having this same issue?

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cutebutton
Conversation Maker

Re: Missing Purchase

maybe they checked out as a guest (not logged into their account) by accident.  If they did the purchases wouldn't be linked to their account.

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Chaiv
Crafty Poster

Re: Missing Purchase

There was no "Guest" marked beside their name.

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Re: Missing Purchase

@Chaiv: Are the purchases showing up in your orders? If not, perhaps the orders did not go through.

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Chaiv
Crafty Poster

Re: Missing Purchase

Yes I see their orders. One other customer claimed the same issue weeks ago but I thought it may have been an oversight on their part. But now with 2 in one day, just wondering if maybe it's a glitch on Etsy's end.

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