Missed out on Star Seller messaging response

[Former_Member]

I didn’t get a Star Seller for my messaging response because I did not reply  to another message in July from a customer which merely said  “Received my order thanks it is really Beautiful”.  Just wanted to know what exactly I need to message, perhaps :”Thank you for your thank you”. Does seem a touch pedantic.

[NanaLetha]

Star Seller criteria is very clear. You must reply to all messages or mark as spam. I would have replied "glad you like it".

[anythinggoeshere · Accepted solution]

@Former_Member  Just leave an emoji.  Easy Peasy.

[EEECrafter]

Me too.  However, I respond to all messages within hours of receiving them. 

[BagmakerSupply]

@Former_Member: "Does seem a touch pedantic." Semantics is important here - the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

[WhiteRoosterBoutique]

I had the same issue on 2 messages in July.  One was customer stating thank you for the help and the other was me quickly canceling an order for a customer right after they ordered.  I did respond with action on that one.  Not ok to lose star seller with great customer sevice.