Missed Star Seller Rating Based on Wrong Message Response %

[TroublinTimesVintage]

Message ETSY is saying I missed a request for help sent by the buyer.  However the request from buyer was just a thank you and did not require an answer.  This caused me to miss on my Star Seller rating.  Can this be corrected?

[JackisJustVintage · Accepted solution]

All initial messages need a reply or be marked as spam. It does not matter who sent it or why. It has always worked this way.

[OmasFabricStash]

It did not require a response unless you wanted to keep the star seller badge. If you wanted the badge then you needed to respond. 

[bradgoodell]

All NEW messages need a response.  Either a reply or sent to spam.  A "Thank You" can be followed with "You are welcome!" 

Sorry you were blindsided by this.  

[BootifulLabels]

EVERY message requires an answer, or a spam report where applicable, within 24 hrs,  if you want the SS badge.  No-one reads your messages, the AI filter simply compares the receipt and response time stamps to determine compliance.  You can set auto reply for 5 days at a time and the auto reply counts as a response, or use snippets to make a quick response to messages you determine don't need a response. 3 clicks of the mouse will do it.  Or you can spam the message (but that is perhaps not a good message to send to your customers).

Bottom line, if you want the badge you must make the effort.  Messaging is the only criteria that sellers can absolutely control.