I had a message about a custom order the other day. I responded not long after receiving it (at least I thought I had) but there was a glitch and my message never went through. I noticed this the next day and tried to send a message again. It went through the second time. And I haven't seemed to have issues since. But because this happened, it has hurt my response time stat for my star seller badge. Can this be reviewed so that I am still eligible for my star seller badge? And how can I prevent this from happening in the future? Is there something wrong with my messaging? Or should I use my desktop vs. the mobile app?
