ITALYARTT
Inspiration Seeker

Messaggi

I can't text people. Chat support reports the problem but they don't solve it. The problem has been going on for two months

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
2 Replies

Re: Messaggi

Do you mean you can't respond in Messages to buyers?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Messaggi

@ITALYARTT: If you mean Etsy messages instead of texting, what error message are you getting?

 

If you are getting the "Bummer, your messages have been temporarily disabled" advisory then your account has been muted. If this is the case, and not to discount the fact that your messaging may have been disabled in error, generally it is because the system has detected that your account has been sending unsolicited non-transactional messages. While you are waiting for Etsy to reactivate your messaging you may want to read the "Dos and Don'ts of Communicating With Customers" https://www.etsy.com/seller-handbook/article/26590492608

 

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.